Question 1

Who can purchase from PeptiUp?

Accepted Answer

PeptiUp sells exclusively to qualified buyers for laboratory research and experimental use. By placing an order, you confirm that you are legally permitted to purchase and safely handle research materials and that you will comply with all applicable laws and regulations.

Question 2

Are PeptiUp products approved by the FDA?

Accepted Answer

No. PeptiUp products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

Question 3

Are PeptiUp products for human or animal use?

Accepted Answer

No. All products sold by PeptiUp are intended strictly for laboratory research use only and not for human or animal consumption, medical use, diagnostic use, or clinical applications.

Question 4

Do you provide Certificates of Analysis (COAs)?

Accepted Answer

Yes. PeptiUp partners with reputable manufacturers that supply Certificates of Analysis (COAs) for every batch. COAs may be included with shipments or made available upon request.

Question 5

Can I return a product?

Accepted Answer

Returns may be considered only if the product is unopened, unused, in original condition, requested within 7 days of delivery, and matches the original batch and order details. Opened, used, or mismatched products are not eligible for return or refund.

Question 6

Do returned products need to match batch numbers?

Accepted Answer

Yes. All approved returns must match the original batch number, lot number, quantity, and order record. Returns that fail batch verification will be rejected.

Question 7

What if my order arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery with photos and your order number. We will review the issue and assist accordingly.

Question 8

How fast do orders ship?

Accepted Answer

Most in-stock orders ship within one business day. Shipping times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

Question 9

Is PeptiUp responsible for temperature exposure during shipping?

Accepted Answer

PeptiUp is not responsible for product degradation due to temperature exposure or handling once a shipment is in transit or marked delivered. Buyers are responsible for proper storage and handling upon receipt.

Question 10

Can I cancel or modify my order?

Accepted Answer

Orders may be modified or canceled only before shipment. Once an order has shipped, it cannot be canceled or modified.

Question 11

Do you ship internationally?

Accepted Answer

International shipping may be available upon request. Buyers are responsible for ensuring compliance with all import laws and regulations in their jurisdiction.

Question 12

Does PeptiUp reserve the right to refuse service?

Accepted Answer

Yes. PeptiptiUp reserves the right to refuse service, cancel orders, or limit sales at its discretion.

Question 13

How can I contact PeptiUp?

Accepted Answer

For questions or support, please contact us at support@peptiup.com. We aim to respond within 1–2 business days during normal business hours.

Frequently Asked Question